Help Desk Support Technician

Responsibilities

• Receive and record support requests regarding hardware, software, peripheral support and maintenance.
• Troubleshoot via phone, email, and in-person in a timely and accurate fashion.
• Resolve basic issues independently; refer more complex issues to the next level with the appropriate urgency.
• Interact and open tickets with 3rd-party vendors as necessary.
• Onboarding and offboarding personnel.
• IT project work as assigned for new implementations and configurations.
• Aid in Q&A for in-house development testing.

Qualifications And Education Requirements

• Minimum of 1-2 years of work experience in a Help Desk or Desktop Support role.
• Experienced with Microsoft Office and GSuite.
• Understanding of basic networking and printing.
• Attention to detail and professional demeanor.
• Strong verbal, written, and interpersonal communication skills.
• Ability to problem solve problems, learn quickly, and multi-task.
• Solid organizational skills and the ability to handle multiple projects simultaneously.
• General understanding of software development and testing.

Environment

• Primarily Windows networking, some Apple & Linux
• Google Workspace and O365
• Firewalls, DHCP, DNS, networking
• IP Security Cameras
• Android cellphones and iPads
• Remote offices

Benefits

• Numerous insurance options, including Health, Dental, and Vision Coverage.
• Matching 401k plan.
• Bonus Plan.
• Paid Time Off.
• Employee Stock Ownership Plan (ESOP).