Help Desk Support Specialist

CornerStone Technology Talent Services is partnering with a growing organization to hire a Help Desk Representative to join its internal IT team in Richardson, TX. This full-time, onsite role is ideal for an IT professional who enjoys troubleshooting technical issues, delivering exceptional customer service, and working in a collaborative environment to expand their technical skills.

About the Role

As the first point of contact for IT support, you'll play a critical role in keeping employees productive by resolving hardware, software, and systems-related issues. You'll work closely with experienced IT professionals, gain exposure to a wide variety of technologies, and contribute to projects that improve the organization's overall technology environment.

Responsibilities

• Serve as the first point of contact for internal IT support requests via phone, email, and ticketing system.
• Perform initial triage, troubleshooting, and resolution of hardware, software, network, and application issues.
• Install, configure, maintain, patch, and upgrade desktops, laptops, peripherals, and supported software.
• Support Microsoft Windows workstations and Microsoft Office applications, including Outlook in Microsoft 365/Exchange environments.
• Assist with user account provisioning, system updates, mobile device support, and basic server administration tasks.
• Track service requests through resolution while maintaining accurate documentation and ticket updates.
• Escalate complex issues to the appropriate technical resources when necessary.
• Create and maintain knowledge base articles and technical documentation.
• Participate in IT projects and technology rollouts.
• Recommend process improvements that enhance the efficiency and effectiveness of IT support.
• Provide periodic after-hours or weekend on-call support as needed.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field, or an equivalent combination of education and professional experience.
• 3-7 years of experience in a Help Desk, Service Desk, Desktop Support, or Technical Support role.
• Strong troubleshooting and diagnostic skills across Windows desktop environments.
• Experience supporting Microsoft Office applications, including Outlook in Microsoft 365 or Exchange.
• Experience supporting laptops, desktops, printers, mobile devices, and common end-user technologies.
• Familiarity with Active Directory, account administration, and basic server support.
• Excellent customer service, communication, and interpersonal skills.
• Strong organizational, time management, and documentation skills.
• Ability to work independently while collaborating effectively within a small IT team.

Preferred Qualifications

• CompTIA A+, Network+, or other industry-recognized IT certifications.
• Experience working within a Windows Server environment.
• Exposure to IT infrastructure projects and systems administration.
• Experience creating technical documentation and knowledge base articles.

Benefits

This is more than a traditional help desk position. You'll join a small, collaborative IT team where you'll have the opportunity to work across multiple technologies, contribute to meaningful projects, and build your technical skill set beyond Tier 1 support. The organization values teamwork, continuous learning, and professional growth, offering a stable environment to advance your IT career.