Help Desk Support Specialist
About the role
The Help Desk Support Tech Specialist at Rome Health resolves internal user problems and ensures correct operation of personal computers. They install, troubleshoot, and repair computer systems, hardware, and computer peripherals. They may also perform system setups for new hires. The role involves maintaining parts inventory and logging all service/repair activity.
Responsibilities
- Solves internal user problems related to personal computers
- Troubleshoots and repairs computer systems, hardware, and peripherals
- Performs system setups for new hires
- Maintains parts inventory and logs all service/repair activity
Requirements
This role typically reports to a project leader or supervisor and works under the close direction of senior personnel in the functional area. It is an on-site role.
Education, Training, Experience, Certification and Licensure
- May require 0-1 year of general work experience
- Technical acumen required
- A high school diploma or G.E.D. is required
- An associates degree and certifications are preferred
About Rome Health
Rome Health is a non-profit health care system based in Rome, N.Y., providing services to patients throughout Central New York. From primary and specialty care to long-term care, Rome Health delivers quality, compassionate medical care for every stage of life. We are a comprehensive health care system that connects you to the best clinicians and the latest technologies so they are easily accessible to you and your family. Rome Health is an affiliate of St. Joseph's Health and an affiliated clinical site of New York Medical College. The best care out there. Here.