Help Desk Support Spec

About the role

Seeking a dedicated and knowledgeable Helpdesk Support Specialist to join our IT team. The successful candidate will be responsible for providing technical assistance and support to end-users, diagnosing hardware and software issues, and ensuring the smooth operation of our IT infrastructure.

Responsibilities

• Provide first-level contact and convey resolutions to user issues.
• Properly escalate unresolved queries to the next level of support.
• Track, route, and redirect problems to correct resources.
• Update customer data and produce activity reports.
• Aid customers in problem-solving processes.
• Assist with administrative tasks related to phone communication, such as updating contact lists and managing voicemail systems.
• Follow up with customers, provide feedback, and see problems through to resolution.
• Utilize excellent customer service skills and exceed customers’ expectations.
• Preserve and grow your knowledge of help desk procedures, products, and services.
• Collaborate with the Workforce Training and Development department to identify training needs and improve training programs.
• Recommend procedure modifications or improvements.
• Conduct training sessions on EHR functionality and job dependent applications for staff members.

Requirements

• Proven working experience in providing help desk support.
• Working knowledge of help desk software, databases, and remote control.
• Strong client-facing and communication skills.
• Advanced troubleshooting and multi-tasking skills.
• Customer service orientation.
• BS degree in Information Technology, Computer Science, or equivalent training and/or work experience.

Preferred Qualifications

• Certification in ITIL, CompTIA A+, Network+, or other relevant certifications.
• Experience with Microsoft Office 365, Windows, and Mac operating systems.
• Familiarity with network management and diagnostic tools.

What We Offer

Opportunities for professional development and growth.
A collaborative and supportive work environment.

Pay

Salary Range $40,000

How to Apply

Interested candidates are encouraged to submit their resume
Claratel Behavioral Health is and equal opportunity employer regarding disability under VEVRRA and ADA
Pre-employment drug screening and successful completion of a criminal history background check is required.

Contact Information

Claratel Behavioral Health participates in E-verify (Company ID: 226305)
Claratel Behavioral Health is an Equal Opportunity Employer.
Candidates who may require an accommodation under the Americans with Disabilities Act or similar law to perform the essential functions of this job are encouraged to contact Human Resources at hrhelp@claratel.org.