Help Desk Support - Part Time Weekend Shift - Remote

About Our Client

The organization is a 100% employee-owned engineering company operating within the engineering industry in the United States. It addresses the need for reliable and comprehensive engineering services across multiple locations, maintaining a wide operational reach. The company supports employee ownership through an ESOP and offers a stable environment with a focus on long-term growth and operational support.

About the Opportunity

The Help Desk Support - Part Time Weekend Shift - Remote role is designed to provide critical IT support during weekend shifts, ensuring operational continuity and effective technology use. This position contributes by addressing and resolving technology issues for users across various locations, supporting both office and field personnel. The role plays a key part in maintaining technology standards, facilitating hardware and software rollouts, and assisting users in maximizing their technology resources.

Responsibilities

• Accept, prioritize, diagnose, and resolve IT support requests independently or with assistance
• Provide support via phone, email, remote desktop, and desk-side for office and field users
• Participate in establishing technology standards and procedures
• Assist in developing and maintaining standard device images
• Support hardware and software deployment
• Provide training and resources to improve technology use
• Maintain IT hardware, perform minor repairs, and manage spare parts inventory
• Manage mobile device support and Microsoft Intune system
• Allocate and purchase devices as approved
• Contribute to companywide technology projects
• Administer user management for software systems
• Perform other assigned duties

Requirements

• Three to five years of IT user support experience in a complex environment
• Two or more years experience with Windows 10, Office 365, and Apple iOS
• Basic understanding of networking and DNS
• Solid knowledge of computer systems and mobile devices
• Proven troubleshooting skills for applications, OS, and hardware
• Clear communication of technical concepts to diverse audiences
• Strong time and priority management with minimal supervision
• Willingness to travel to multiple locations as required
• Certifications in Microsoft, Cisco, or similar technologies are a plus

Pay Range and Compensation Package

• The expected pay range is $23 to $31 per hour based on experience and qualifications
• Discretionary bonus and employee stock program included

Benefits & Perks

• Medical insurance
• Dental insurance
• Vision insurance
• Paid Time Off (PTO)
• Paid holidays
• Tuition reimbursement
• Referral bonus program
• 401(k) and profit sharing
• 100% Employee Stock Ownership Plan (ESOP)
• Employee assistance program
• Will preparation resources
• Worldwide travel assistance