Help Desk Support Analyst

Responsibilities

• Process new user setup and termination requests in required systems.
• Respond to phone calls, emails and online tickets using company’s ticketing system.
• Troubleshoot and correct basic problems with multiple applications (either home grown or through third party vendors).
• Communicate with third party vendors and providers.
• Maintain inventory system and keep a detailed log of assets for traceability.
• Occasional weekend and evening support, either on call or on site when needed.
• Create, assign and disable identification badges for premises access.
• Review system logs and escalate errors.

Requirements

• Local candidates only.
• No remote work.

Qualifications

• Minimum of 2 years of experience in IT troubleshooting and support.
• Take initiative, be proactive and propose improvements to streamline existing processes.
• Strong organizational skills and ability to take ownership of issues.
• Basic PC hardware knowledge and computer device setup and troubleshooting.
• Advanced knowledge of Windows desktop OS version 7, 8 and 10.
• Advanced knowledge of Windows Server, Active Directory and user permissions (ACL).
• Knowledge of shared and network printers.
• Ability to troubleshoot, install and repair drivers.
• Advanced knowledge of networking, setup and troubleshooting.
• Knowledge of Microsoft Office suite, especially Outlook.

Skills

• Bachelor’s Degree in Computer Science or related technical field.
• Certifications such as A+, Network+ are optional but preferred.

Pay

The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire and will be dependent on a wide range of factors, including but not limited to geographic location, skill set, experience, education, credentials, and licensure when applicable.

Schedule

Full-time

Benefits

• Medical, Dental, and Vision benefits
• Life Insurance and Long-term disability plans
• Flexible Spending Account
• 401K matching
• Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching
• Wellness Programs
• Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only)
• Career Path Opportunities
• Discounts on Parks, Museums, Movie Tickets, and Attractions
• Employee Loan Assistance
• Annual Flu Shot
• Paid Vacations Days
• Paid sick days
• Paid holidays
• HGym (available in our Los Angeles, CA & Dallas,TX office)
• Rental Car Discounts, Dell Member Purchase Program UKG Wallet ACKNOWLEDGMENTS
• We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
• We are an equal opportunity employer and do not unlawfully discriminate in employment.
• No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law.
• Equal access to employment, services, and programs is available to all persons.