Help Desk Support Analyst

About the role

This is an exciting opportunity to continue to develop and leverage your analytical skills. This position will have an opportunity to improve the ITSM support organization. The Analyst will be responsible for supporting our end users and keeping a strong focus on maintaining support processes. Our expectations are that this individual will identify and remediate support trends on an ongoing basis. This position will also be responsible for building and maintaining relationships with the global peer team members and key business customers while implementing the Global Technology Services strategy.

This role is onsite 5x a week in Shelton, CT. It is a 6 month contract filling in for someone and has potential to go perm but must be comfortable finishes after 6 months in case it doesn't go perm.

Responsibilities

• Support end users and maintain support processes
• Identify and remediate support trends on an ongoing basis
• Build and maintain relationships with global peer team members and key business customers
• Implement the Global Technology Services strategy

Required Skills

• MacOS
• Macbook
• Microsoft Office
• Windows 11
• Kandji
• ServiceNow
• Microsoft Teams
• Desktop and help desk support
• MacOS and Apple (MacBook/iMac) hardware support
• Microsoft O365
• MS Teams
• Windows 11
• iOS and Android

Qualifications

• Three or more years of experience in related areas, or commensurate education
• Desire to stay abreast of best practices and technologies that affect the business
• Ability to learn and retain new skills
• Advanced problem solving skills and the ability to develop creative solutions
• Excellent interpersonal skills
• Strong customer service abilities
• Highly organized
• Physical PC repair/maintenance capability
• Attention to detail with the ability to prioritize workload
• Team player
• Analytical and problem-solving ability
• Strong interpersonal and business professional communication skills – both written and verbal
• ServiceNow experience

Pay

The pay range for this position is $25.00 - $30.00/hr.