Help Desk Support Analyst

Responsibilities

• Process new user setup and termination requests in required systems.
• Respond to phone calls, emails and online tickets using company’s ticketing system.
• Troubleshoot and correct basic problems with multiple applications (either home grown or through third party vendors).
• Communicate with third party vendors and providers.
• Maintain inventory system and keep a detailed log of assets for traceability.
• Occasional weekend and evening support, either on call or on site when needed.
• Be in charge of premises access, create, assign and disable identification badges.
• Review system logs and escalate errors.

Essential Skills and Knowledge

• Minimum of 2 years of experience in IT troubleshooting and support.
• Take initiative, be proactive and propose improvements to streamline existing processes.
• Strong organizational skills and ability to take ownership of issues.
• Basic PC hardware knowledge and computer device setup and troubleshooting.
• Advanced knowledge of Windows desktop OS version 7, 8 and 10.
• Advanced knowledge of Windows Server, Active Directory and user permissions (ACL).
• Knowledge of shared and network printers. Ability to troubleshoot, install and repair drivers.
• Advanced knowledge of networking, setup and troubleshooting.
• Knowledge of Microsoft Office suite, especially Outlook.

Requirements

Local candidates only.
No remote work.

Benefits

• Medical, Dental, and Vision benefits
• Life Insurance and Long-term disability plans
• Flexible Spending Account
• 401K matching
• Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching
• Wellness Programs
• Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only)
• Career Path Opportunities
• Discounts on Parks, Museums, Movie Tickets, and Attractions
• Employee Loan Assistance
• Annual Flu Shot
• Paid Vacations Days
• Paid Sick days
• Paid holidays
• HGym (available in our Los Angeles, CA & Dallas,TX office)
• Rental Car Discounts, Dell Member Purchase Program
• UKG Wallet