Help Desk Specialist (C&A)

About the role

These positions are primarily remote; however, candidates must be willing to travel to the Washington, D.C. area for occasional onsite meetings, discovery sessions, and stakeholder workshops as required.

Responsibilities

• Provides Tier I and Tier II technical support for application users and administrators.
• Troubleshoots software, account access, and system issues; documents incidents and service requests.
• Escalates complex issues to technical teams and tracks them through resolution.
• Affords assistance with user provisioning, password resets, and operational support during releases and testing.

Qualifications

• Experience in providing technical support for applications and systems.
• Strong problem-solving skills and ability to troubleshoot technical issues.
• Knowledge of common IT tools and troubleshooting techniques.
• Excellent communication and interpersonal skills.