Help Desk Specialist (Back To Business I.T.)

About the role

The Greentree Group is a dynamic, innovative, and thriving company specializing in delivering advanced technology solutions to federal, state, and commercial clients. We are seeking a Back To Business I.T. Help Desk Specialist to join our team in Beavercreek, Ohio.

Responsibilities

• Support end-user client systems, including hardware, software, network, e-mail, printing, backups, and related operating systems.
• Provide advanced support for Microsoft 365 services including Exchange Online, SharePoint Online, OneDrive, Teams, and Entra ID (Azure AD).
• Deploy, configure, and maintain Windows and workstations.
• Document troubleshooting steps, resolutions, and configuration changes.
• Administer and maintain end user accounts, permissions, and access rights in Microsoft 365 and Active Directory.

Requirements

• A minimum of three years’ experience will be considered in lieu of a degree.
• Four years of recent experience with setup and/or administration of Windows 10/11, MS Office applications, Microsoft 365, Intune, Active Directory, and Entra ID.
• Strong hardware and software troubleshooting skills with emphasis on related issues including Microsoft 365 applications and services, workstations, and networking.
• Strong customer service orientation and the ability to present ideas in user-friendly language.
• Hightly self-motivated and directed with a keen attention to detail and strong written/oral communication skills.
• Candidates must be U.S. Citizens.

Qualifications

• Aceessory or Bachelor’s Degree in Computer Science or related area.
• Strong hardware and software troubleshooting skills with emphasis on related issues including Microsoft 365 applications and services, workstations, and networking.
• Strong customer service orientation and the ability to present ideas in user-friendly language.
• Hightly self-motivated and directed with a keen attention to detail and strong written/oral communication skills.
• Candidates must be U.S. Citizens.

Skills

• Experience with MS Windows Server, infrastructure services (DNS, DHCP, NPAS), Microsoft Office 365, Exchange, and SharePoint.
• Familiarity with antivirus management and backup solutions.
• Working knowledge of firewalls, VPNs, routing, and wireless LAN controller appliances.
• Help desk support, remote management and troubleshooting skills.
• Certifications: CompTIA A+, Security+, and Microsoft 365 Fundamentals MS-900.

Benefits

• Core Benefits: 100% paid by Greentree: Employee Medical Premium on the High Deductible Health Plan (HDHP), Basic Life Insurance and AD&D, Short-Term Disability (STD), Long-Term Disability (LTD), Health Reimbursement Account (HRA), 401(k) Match, Job-Related Certifications, and Training Programs.
• Elected Benefits: Medical, Dental, Vision, HSA, FSA, Voluntary Term Life, 401(k) (Roth and Pretax available).
• Time Off: PTO, Flexible Schedules, Holidays and Paid Parental Leave.

Pay

This is a Full-Time, Salary, Exempt position. The following salary range is what we reasonably expect to pay but is contingent and subject to a variety of factors, including but not limited to years of experience, education, certification(s), training, specialized skills, responsibilities, etc. Salary Range: $50,000 - $70,000

Schedule

Greentree adheres to federal, state, and local regulations. This is a Full-Time, Salary, Exempt position.