Help Desk Specialist (Back To Business I.T.)

We need to output HTML fragment with sections: About the role? Actually the posting includes "Who We Are", "About The Opportunity", "Some Responsibilities Include But Are Not Limited To", "Minimum Qualifications", "Desired Qualifications", "Compensation / Salary Range", "Top Benefits". Also maybe "Location". We need to use

for section headings (e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We should map headings accordingly. We must not repeat job title as heading. No Job ID etc. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Also remove "Learn more about us at www.greentreegroup.com."? That's maybe not boilerplate but could be considered navigation? It's a link; maybe we keep? It's not essential but could be considered promotional. The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The "Learn more about us at www.greentreegroup.com." is not exactly those categories; it's a promotional line. Might keep? But it's not essential info; but we can keep as prose. However we need to preserve ALL substantive information; not invent or summarize away detail. So we should keep that line if it's substantive? It's just a link to learn more; maybe it's not essential but it's still info. I'd keep it as a paragraph. We need to include sections only when posting has real, specific content. So we will have sections: About the Company (maybe "Who We Are")? The instruction list includes headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can use those headings. But we need to map content. We have "Who We Are" describing company. Could be "About the role"? Actually "About the role" is more about the position. But we have "About The Opportunity". That could map to "About the role". We'll use

About the role

for that. Responsibilities: we have list under "Some Responsibilities Include But Are Not Limited To". We'll output

Responsibilities

with

• items. Requirements: could be Minimum Qualifications? Or we could have "Requirements" heading for minimum qualifications. We'll use

  Requirements

  for Minimum Qualifications. Qualifications: maybe Desired Qualifications? Could be "Qualifications" heading for desired? But we already used Requirements for minimum; we could have "Qualifications" for desired. Or we could combine. The instruction list includes both Requirements and Qualifications. We'll do Requirements for minimum, Qualifications for desired. Skills: maybe we could list specific skills from responsibilities? But we already have responsibilities list; maybe we can skip Skills if not distinct. But we could create Skills section from desired qualifications like certifications etc. However we should avoid thin sections. Let's see: Desired Qualifications includes experience with MS Windows Server, infrastructure services, macOS, antivirus, firewalls, VPNs, etc., plus certifications. That's more like skills. Could be Skills section. But we already have Qualifications for desired; maybe we combine desired qualifications under Qualifications. The instruction list includes both Requirements and Qualifications; we can treat Requirements as minimum qualifications, Qualifications as desired qualifications/skills. We'll output both. Benefits: we have "Top Benefits" with details. We'll output

  Benefits

  with
  • items. Pay: we have salary range and bonuses. We'll output

    Pay

    with prose. Schedule: we have mention of Full-Time, Salary, Exempt, flexible/hybrid schedules, PTO, holidays, parental leave. That's schedule info. We'll output

    Schedule

    with prose. Location: not in list but we have location info (Dayton, OH or Columbus, OH area, plus states allowed). Could be included as prose under About the role or separate? Not required heading; we can include as paragraph under About the role. We must not include duplicated lines. Ensure we preserve all substantive info: company description, opportunity description, responsibilities list, minimum qualifications, desired qualifications, compensation, benefits, schedule, location, citizenship requirement, travel, background check, NAC, etc. Also note about equal opportunity employer? That's EEO boilerplate; we should remove EEO/equal-opportunity lines. So we should cut the EEO statement. Also remove "Greentree is an Equal Opportunity Employer..." line. Also remove "Please note that this role may require a National Agency Check (NAC) and/or background check, and relocation assistance is not available at this time." That's not EEO; it's substantive (background check). Keep that. Also remove "Learn more about us at www.greentreegroup.com."? It's not boilerplate but maybe we keep as a link? It's not essential but it's info. I'd keep. We must not include markdown fences. Output only HTML fragment. Let's craft. Structure:

    About the role

    ... (About The Opportunity paragraph plus location and maybe learn more link)

    Responsibilities

    • Support end-user client systems, including hardware, software, network, e-mail, printing, backups, and related operating systems.
    • Provide advanced support for Microsoft 365 services including Exchange Online, SharePoint Online, OneDrive, Teams, and Entra ID (Azure AD).
    • Deploy, configure, and maintain Windows and workstations.
    • Document troubleshooting steps, resolutions, and configuration changes.
    • Administer and maintain end user accounts, permissions, and access rights in Microsoft 365 and Active Directory.

    Requirements

    • Associate’s or Bachelor’s Degree in Computer Science or related area. A minimum of three years’ experience will be considered in lieu of a degree.
    • Four years of recent experience with setup and/or administration of Windows 10/11, MS Office applications, Microsoft 365, Intune, Active Directory, and Entra ID.
    • Strong hardware and software troubleshooting skills with emphasis on related issues including Microsoft 365 applications and services, workstations, and networking.
    • Strong customer service orientation and the ability to present ideas in user-friendly language.
    • Ability to conduct research into issues and products as required.
    • Highly self-motivated and directed with a keen attention to detail and strong written/oral communication skills.
    • Local travel may be required.
    • Candidates must be U.S. Citizens.

    Qualifications

    • Experience with MS Windows Server, infrastructure services (DNS, DHCP, NPAS), Microsoft Office 365, Exchange, and SharePoint.
    • Experience supporting macOS environments.
    • Familiarity with antivirus management and backup solutions.
    • Working knowledge of firewalls, VPNs, routing, and wireless LAN controller appliances.
    • Help desk support, remote management and troubleshooting skills.
    • Certifications: CompTIA A+, Security+, and Microsoft 365 Fundamentals MS-900.

    Benefits

    • Core Benefits 100% paid by Greentree: Employee Medical Premium on the High Deductible Health Plan (HDHP), Basic Life Insurance and AD&D, Short-Term Disability (STD), Long-Term Disability (LTD), Health Reimbursement Account (HRA), 401(k) Match, Job-Related Certifications, and Training Programs
    • Elected Benefits: Medical, Dental, Vision, HSA, FSA, Voluntary Term Life, 401(k) (Roth and Pretax available)
    • Time Off: PTO, Flexible Schedules, Holidays and Paid Parental Leave: Employees receive a very generous amount of PTO which is granted on start date, plus the ability for quick escalation to the next tier. Flexible/hybrid working schedules and 11 paid holidays, in addition to paid parental leave.
    • Paid Training and Development: Greentree is committed to paying the cost for job-related certifications and/or training programs. Employees are expected to seek out and pursue development opportunities. Greentree also makes job-related tuition reimbursement contributions for those in higher-level education programs.

    Pay

    Salary Range: $50,000 - $70,000. Bonuses: employee referral bonus and employee bonuses based on employee contributions and Greentree’s yearly performance.

    Schedule

    This is a Full-Time, Salary, Exempt position. Flexible/hybrid working schedules are available.

    We also need to include location and maybe the NAC/background check line. Could add a paragraph under About the role or after schedule. Let's add a paragraph under About the role that includes location, travel, NAC/background check, and learn more link. Thus About the role paragraph:

    As a Back To Business I.T. Help Desk Specialist, this position will have the opportunity to work with cutting-edge technologies and collaborate with a talented team of professionals at Greentree’s office in Beavercreek, Ohio. We are looking for someone in the Dayton, OH or Columbus, OH area. This role will be critical in providing technical support and guidance to customers. Local travel may be required. Candidates must be U.S. Citizens. Please note that this role may require a National Agency Check (NAC) and/or background check, and relocation assistance is not available at this time. Learn more about us at www.greentreegroup.com.

    We need to ensure we didn't repeat any info. Also we included local travel in responsibilities? Already in Requirements we have local travel may be required; we also included it in About the role paragraph; that's duplication. We should avoid duplicated lines. The instruction: remove duplicated lines. So we should keep only one occurrence. Let's keep local travel in Requirements (or About the role) but not both. Since Requirements already includes local travel, we can omit from About the role. Also we included "Candidates must be U.S. Citizens" in Requirements; we should not duplicate. So About the role paragraph should not repeat those. Thus About the role paragraph: include opportunity description, location, maybe NAC/background check, learn more link. Not repeat local travel or citizenship. Let's rewrite About the role paragraph:

    As a Back To Business I.T. Help Desk Specialist, this position will have the opportunity to work with cutting-edge technologies and collaborate with a talented team of professionals at Greentree’s office in Beavercreek, Ohio. We are looking for someone in the Dayton, OH or Columbus, OH area. This role will be critical in providing technical support and guidance to customers. Please note that this role may require a National Agency Check (NAC) and/or background check, and relocation assistance is not available at this time. Learn more about us at www.greentreegroup.com.

    Now ensure we didn't duplicate any other lines. Check Responsibilities list: we have 5 items; ensure they match original. Original responsibilities list: - Support end-user client systems, including hardware, software, network, e-mail, printing, backups, and related operating systems. - Provide advanced support for Microsoft 365 services including Exchange Online, SharePoint Online, OneDrive, Teams, and Entra ID (