Help Desk / IT Support Specialist

About the role

Sabre is currently recruiting for a Help Desk / IT Support Specialist to work in our Lexington Park, MD office. This is a full-time, on-site position providing administrative and project support to the IT Department. Sabre Systems, LLC has been providing innovative technological solutions and services for Department of Defense, Federal Civilian, and commercial customers for more than 35 years, supporting advanced communication technologies, cyber, systems and software engineering, and digital transformation. The company fosters a welcoming, inclusive culture that values diverse perspectives and encourages open communication, prioritizing employee health, well-being, and success.

Responsibilities

• Provides initial support or escalates calls to appropriate system support teams
• Provides support for conference room technology, such as projectors, speakerphones, and webcams, and their ability to support meetings using collaborative tools such as Microsoft Teams
• Assists with maintaining the IT inventory, including hardware, software, licenses, maintenance agreements, systems, and other items tracked by the IT Department
• Prepares detailed and accurate technology and internal office supply purchase requests; includes tracking, monitoring, and status reporting of all technology purchases
• Facilitates IT-related invoices from the initial approval process through accounts payable for processing
• Expedites and tracks urgent shipments from the time of order placement until delivery
• Maintains and updates CRM and other forms of reporting/record-keeping software
• Adds, edits, and removes accounts for employees
• Resets user passwords as needed
• Assists IT staff with projects and workload, and performs project functions when required
• Researches and documents information using various Internet search engines and research sites
• Facilitates communication between the department and teammates
• Performs miscellaneous administrative duties as needed

Qualifications

• Minimum of one year of experience providing IT Support in a corporate environment
• Technologically and web savvy, with an understanding of basic computer/network concepts and terms
• Experience with Windows 11 operating system as well as iOS and Android mobile devices
• Experience in Microsoft Office applications including MS Word, Excel, PowerPoint and Outlook
• Excellent written and verbal communication skills
• Highly self-motivated and customer-centric
• Ability to plan, prioritize and support multiple assignments and projects simultaneously
• Well organized with the ability to work with minimal supervision, ability to problem solve
• Able to clearly and effectively communicate with people at all levels within the organization
• Able to adhere to timelines, maintaining a professional atmosphere under pressure with multiple deadlines
• Demonstrate openness to new challenges, opportunities and continuous learning with flexibility and easily able to adapt to changes
• Must be a US Citizen and able to pass a background check

Pay

The general salary range for this position is $28.90 - $33.70 per hour.

Benefits

Sabre offers comprehensive, evolving benefits designed