I.T. Help Desk Specialist I
Bank Five Nine (Community Bank) · Oconomowoc, WI · 2 wk ago
On-siteInformation TechnologyFull-time
About the role
We're looking for a motivated and customer-focused IT Help Desk Specialist I to join our team and provide top-notch technical support.
Responsibilities
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and phone equipment.
- Identify and escalate situations requiring urgent attention.
- Maintain daily performance of computer systems.
- Install, modify, and repair computer hardware and software.
- Perform routine computer maintenance and clean-up tasks.
- Run diagnostic programs to resolve technical problems.
Requirements
- Associate's degree or ongoing college-level coursework in a computer-related field.
- Proficiency in Microsoft Office software.
- Previous help desk troubleshooting experience.
- The ability to work on-site at our headquarters in Oconomowoc, Wisconsin, Monday through Friday, 8:00 am to 5:00 pm.
Qualifications (Nice-to-haves)
- Experience working in a help desk capacity, preferably in the banking industry.
Schedule
Monday through Friday, 8:00 am to 5:00 pm.