I.t. Desk Specialist I

About the role

At Bank Five Nine, we're dedicated to making lives better - for our customers, our communities, and our employees. We're looking for a motivated and customer-focused IT Help Desk Specialist I to join our team and provide top-notch technical support.

Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and phone equipment
• Identify and escalate situations requiring urgent attention
• Maintain daily performance of computer systems
• Install, modify, and repair computer hardware and software
• Perform routine computer maintenance and clean-up tasks
• Run diagnostic programs to resolve technical problems

Requirements

• Associate's degree or ongoing college-level coursework in a computer-related field
• Proficiency in Microsoft Office software
• Previous help desk troubleshooting experience
• Ability to work on-site at our headquarters in Oconomowoc, Wisconsin, Monday through Friday, 8:00 am to 5:00 pm

Qualifications

• Experience working in a help desk capacity, preferably in the banking industry (preferred)