Help Desk Specialist

Zachary Piper Solutions is seeking an Help Desk Specialist to join a DoD program that is fully-funded through 2028, supporting the Department of the Navy located in Kansas City, MO. This is a great opportunity to gain experience and grow within the Intelligence Community.

About the role

This position will assist with end-user desktop support for a large enterprise network. The role starts as a night shift but will transition to shifts based on candidate preference after a few months.

Responsibilities

• Assist with IT support for devices/technologies including laptops, desktops, printers, mobile phones, and other network devices
• Help resolve connectivity, OS, Microsoft/Office, and Video Teleconference issues
• Work directly with employees and officials to troubleshoot and resolve technical issues
• Execute operations in support of the Enterprise Service Desk
• Meet service goals by opening and closing tickets, executing scripts, and answering calls

Requirements

• Must have an Active Secret Clearance
• Active IAT II Certification: CompTIA Security+, CCNA Security, CySA+, or equivalent/higher
• Entry level IT experience
• Experience with troubleshooting, ticketing systems, and support for IT devices

Benefits

• PTO
• Paid Holidays
• Medical, Dental, Vision
• 401K
• Sick leave as required by law

Pay

$28.84/hr