Help Desk Specialist

About the Role

Position supports a United States Air Force contract at Nellis AFB, providing analytical support for clients, systems, and networks. Responsibilities include consulting on hardware, software, and system functionality.

Responsibilities

• Troubleshoot and resolve software and hardware issues
• Manage user accounts and configure email
• Escalate tickets as needed
• Perform security patching and system monitoring
• Document corrective actions
• Install and test hardware and software components

Requirements

• High School Diploma
• 2+ years of related experience
• Active DoD 8140 IAT-II certification
• Experience in Windows Active Directory environments
• Proven ability to collaborate within IT support teams
• Support SCIF and corporate IT operations

Clearance & Physical Requirements

• Must hold a current TS/SCI clearance
• Willing to undergo a polygraph
• Able to remain stationary for extended periods
• Occasionally move within the office
• Lift up to 50 lbs