Specialist, Customer Support
About the Role
- Responds to incoming customer orders, products, and account inquiries, approx. 50% phone and 50% email, and directs to more appropriate channels as needed.
- Creates quotes and reviews created quotes for accuracy.
- Accepts credit card purchases over the phone and accurately fulfills orders.
- Reviews purchase orders for adherence to sales and pricing policies and ensures that appropriate documentation and approvals are provided prior to fulfillment.
- Collaborates with other departments as needed to assist customers with unique accounts or purchasing needs.
- Self-manages a variable workload and responds to all inquiries within 24 hours.
- Serves as first line of escalation for issues with internal partners and external customers.
- Identifies opportunities for workflow/policy/process improvements and represents OM in testing/feedback or other collaborative opportunities.
About You
- Interpersonal communication: Exemplary verbal and written communication skills and strong listening/reading skills.
- Organizational and time management skills – able to prioritize and task switch while maintaining 24‑hour turnaround.
- Customer service mindset.
- Competent with numbers: able to estimate/understand relationships or patterns and identify discrepancies or red flags.
- Efficiency: ability to produce with minimal wasted effort while maintaining high quality.
- Professional maturity and self‑management of workload that can vary by day, season, etc.
- Desire to work collaboratively within a team and proactively assist outside of normal duties.
- Growth mindset and flexibility.
- Proactive willingness to assist with more challenging situations and escalated cases.
- One year of customer service and/or administrative/billing experience.
Benefits
- People‑focused, entrepreneurial culture with the backing of a stable, global, corporate entity – Nemetschek.
- Competitive compensation and benefits package.
- Fully vested 401K right from the day you start.
- Generous PTO, including sick/mental health & volunteer days.
- Free & unlimited access to BetterUp Care, a well‑being platform.
- Work‑life balance fostered through a culture of diversity, inclusion, and appreciation of individual lifestyle needs.
- Opportunity for continuous professional development.
- Free & unlimited access to LinkedIn Learning.
- Up to $5K annual education reimbursement (after 1 year tenure).
Pay
Base pay offered will depend upon qualifications and other operational considerations. Base pay is one part of Bluebeam’s Total Rewards program, which seeks to compensate and recognize employees for their work. Most sales positions are eligible for commission under the terms of an applicable commission plan, while most non‑sales positions are eligible for a bonus under the terms of an applicable bonus plan. Additionally, Bluebeam provides best‑in‑class benefits, with 100% employee‑covered health and welfare benefits and paid time off. Bluebeam is a growing company with many opportunities. If this role and/or pay range is not an exact fit, we still encourage you to apply. The base pay range for this position is: $47,800‑57,300 plus eligible bonus.
About Bluebeam
The construction industry is adopting new technology at a feverish pace. Tablets and cell phones are replacing paper blueprints, drones are surveying jobsites in 3D, and cloud collaboration is changing the way teams work together. Bluebeam plays a crucial role in this transformation. The key to our success is a customer‑focused approach to product development: we work with the industry to create solutions for the industry. Today, over 3 million people throughout the world use Bluebeam. In the US, we’re a critical partner for the majority of top AEC firms, and rapidly expanding our presence globally, with offices in Sweden, Germany and the UK. Come design and build your future with us!