Help Desk Specialist

Job Responsibilities

• Rotating Shift work position: 7 days a week, 365 days a year.
• Generally, 4 days on, 3 days off, with 10 hour work days.
• Small team, providing service availability monitoring and help desk support for internet-like collaboration services hosted on a government intranet for a large and diverse community of users.
• Maintain and support collaboration services used across a secure government environment.
• Monitor system health, respond to service disruptions, and provide frontline technical support to a large and diverse user community.
• Troubleshoot customer accounts and users’ ability to log on to the collaboration environment.
• Provide basic instructions on how to use services to both external and internal customers.

Job Requirements

• Active TS/SCI with Polygraph clearance required.
• Bachelor's degree from an accredited college with no experience required; Associate's degree from an accredited college with 1+ years of relevant technical experience; or High School diploma with 2+ years of relevant technical experience.
• Active IAT Level I certification or higher, compliant with DOD 8570.01-M (A+, CCNA-Security, NET+, SSCP, Security+, etc.).
• Strong communication, problem-solving, and customer service skills.
• Ability to work effectively in a fast-paced operational environment while managing multiple priorities.

About the Role

Quevera is seeking a talented Help Desk Specialist with an active TS/SCI clearance with Polygraph to join our growing team in Fort Meade, MD. At Quevera, we believe exceptional people deserve exceptional opportunities. We're more than just a workplace—we're a team of innovators, problem-solvers, and industry experts committed to delivering mission-critical solutions while fostering professional growth, collaboration, and technical excellence.

Qualifications

Active TS/SCI with Polygraph clearance required.

Bachelor's degree from an accredited college with no experience required; Associate's degree from an accredited college with 1+ years of relevant technical experience; or High School diploma with 2+ years of relevant technical experience.

Active IAT Level I certification or higher, compliant with DOD 8570.01-M (A+, CCNA-Security, NET+, SSCP, Security+, etc.).

Skills

Strong communication, problem-solving, and customer service skills.

Ability to work effectively in a fast-paced operational environment while managing multiple priorities.

Benefits

At Quevera, we invest in our employees and their families through a highly competitive benefits package, including:

• 100% employer-paid medical coverage (optional plan)
• Competitive options for Medical, Dental and Vision insurance
• Employer-paid short-term and long-term disability coverage
• Employer-paid life insurance
• $5,000 annually for education, training, certifications, and professional development
• Career advancement through our structured iQTouch Program
• Up to 6% 401(k) match
• Additional 4% profit-sharing contribution, at company discretion

Pay

Not specified

Schedule

Rotating Shift work position: 7 days a week, 365 days a year. Generally, 4 days on, 3 days off, with 10 hour work days.