Help Desk Specialist
NuAxis Innovations · Falls Church, VA · 2 mo ago
Information TechnologyFull-time
Key Responsibilities
- Provide Tier 1 IT support to end users and system administrators
- Troubleshoot desktop, application, and network issues
- Manage Active Directory (accounts, permissions, group policies)
- Support Microsoft 365 and enterprise applications
- Perform device imaging, deployment, and lifecycle management
- Support mobile devices (iOS/Android, MDM)
- Assist with IT asset inventory and logistics
- Perform remote support and manage hybrid work environments
- Maintain ticketing system records and meet SLA targets
Required Qualifications
- Associate’s degree (Bachelor’s preferred)
- 2+ years of Help Desk / Desktop Support experience in enterprise IT
- Strong knowledge of Windows 10/11 and Microsoft 365
- Experience with ticketing systems and remote support tools
- ITIL Foundation Experience (preferred)
- Familiarity with security frameworks (basic awareness of NIST standards)
Preferred ITIL Foundation Experience
- Supporting federal/government environments
Benefits
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