Help Desk Specialist

About the role

ManTech seeks a motivated, career and customer-oriented Help Desk Specialist to join our Air Force / Space team at Nellis AFB. The primary function is to support the United States Air Force’s 53rd Wing Technical Support Services (53 WTSS) contract.

Responsibilities

• Provide analytical techniques and procedures in support of clients, systems, and networks; consult with users to determine hardware, software, and system functionality.
• Identify, prioritize, and resolve reported issues, including creating network user accounts and configuring email.
• Field user calls, determine the level of support required, and escalate/distribute calls to appropriate tiers (e.g., Tier 2, Tier 3).
• Troubleshoot account management, enterprise resources application, server administration, networking, and application issues.
• Resolve software, hardware, and communications issues related to supported computer workstation systems and applications.
• Perform security patching, document corrective actions for issues, collect system audits, and continuously monitor systems, networks, and user operations.
• Provide installation and testing of hardware and software.

Requirements

• High School Diploma.
• 2+ years direct/related experience.
• Active/valid DoD 8140 IAT-II certification.
• Demonstrated experience as a full-service IT support team member in a Windows AD environment.
• Experience working within an IT support team, contributing to and collaborating on daily support activities.
• Ability to resolve, contribute to, and provide solutions for IT needs, supporting SCIF and corporate IT operations.
• Current/active TS/SCI clearance; willingness to submit to a polygraph.

Physical Requirements

• Must be able to remain in a stationary position 50% of the time.
• Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers via email, phone, or virtual communication, which may involve delivering presentations.
• Must be able to regularly lift up to 50 lbs.