Help Desk Specialist

About the role

ManTech is seeking a motivated, career and customer-oriented Help Desk Specialist to support hybrid cloud infrastructure operations, incident response, and customer service in Annapolis Junction, MD. You will troubleshoot complex issues across Linux and Windows environments, collaborate with engineering teams, and ensure seamless cloud integration and support for enterprise and government customers.

Responsibilities

• Administer, maintain, and optimize product security, integration, and performance within the AWS platform.
• Assist users in accessing and using IT systems.
• Support implementation, troubleshooting, and maintenance of IT systems.
• Provide day-to-day operations, monitoring, and problem resolution for client/server/storage/network devices and other IT systems.
• Diagnose, resolve, and track complex support cases through ServiceNow, phone, and email channels.
• Deliver Tier 1 (Help Desk) problem identification, diagnosis, and resolution.

Requirements

• Bachelor’s degree in a technical discipline from an accredited college or university with 5 years of experience, or 5 years of additional Help Desk experience in lieu of a degree.
• Security+ Certification.
• Experience with Commercial Cloud environments.
• Current/active TS/SCI with Polygraph clearance.

Physical Requirements

• Ability to move, carry, and deliver workstations from the office to the customer’s desk.
• Must be able to remain in a stationary position 50% of the time.
• Must communicate with co-workers, management, and customers via email, phone, or virtual communication, including delivering presentations.