Help Desk Specialist

About the role

At Kirby Risk, our IT team plays a critical role in keeping our business connected, productive, and moving forward. As an IT Help Desk Specialist, you’ll be on the front line of support—helping teammates across the organization stay up and running while continuously improving how we use technology.

Responsibilities

• Provide first-line technical support across phone, email, remote tools, and ticketing systems, ensuring timely resolution with minimal disruption to the business
• Troubleshoot and support Microsoft Office and Epicor Eclipse systems while assisting users in maximizing productivity
• Support and maintain devices and infrastructure including computers, mobile devices, printers, and network equipment to ensure reliable day-to-day operations
• Track, document, and manage support requests in the ticketing system to drive visibility, accountability, and continuous improvement
• Aid in business reporting by partnering with internal teams to develop and deliver solutions using tools like Excel, SharePoint, and Eclipse Report Writer
• Collaborate with IT, business units, and vendors to resolve issues, improve systems, and implement effective solutions
• Maintain knowledgebase documentation and build strong relationships across the organization through professional, responsive support
• Adapt to changing priorities while following company policies, safety standards, and IT best practices to ensure compliance and consistency

Requirements

• 2-year degree in a related field or equivalent work experience preferred
• 1–2+ years of IT support or help desk experience preferred
• Strong knowledge of Microsoft Office products
• Solid troubleshooting and problem-solving skills across hardware and software
• Strong written and verbal communication skills with the ability to support users at all levels
• Ability to prioritize tasks, manage time effectively, and meet deadlines
• Strong organizational skills and attention to detail
• A customer-first mindset with a focus on delivering high-quality support
• Willingness to continuously learn and adapt to new technologies

Qualifications

• Strong interpersonal and communication skills
• Ability to work independently and as part of a team
• Passion for technology and a commitment to excellence

Skills

• Technical proficiency with Microsoft Office products
• Problem-solving and troubleshooting abilities
• Effective communication and collaboration skills
• Attention to detail and organizational skills

Benefits

• Medical, RX, Dental, and Vision insurance
• Life insurance & Employee Assistance Programs
• Tuition reimbursement & on-the-job training
• 401(k) plan with company match & Profit Sharing
• Paid Time Off (PTO)

Pay

Compensation is competitive and commensurate with experience.

Schedule

Full-time position with flexible hours to accommodate the needs of the business.