Help Desk Specialist
Emerge · Tarrytown, NY · 5 days ago
On-siteCustomer Service$25–$30/hrPart-time
Responsibilities
- Respond to user inquiries and provide technical support via phone, email, or in-person.
- Diagnose and resolve hardware, software, and network issues.
- Install, configure, and maintain computer systems and applications.
- Document and track issues using a ticketing system.
- Escalate complex issues to higher-level support or specialized teams.
- Provide training and guidance to users on system functionalities and best practices.
- Maintain up-to-date knowledge of company systems and technologies.
- Aid in the development and implementation of IT policies and procedures.
- Assist with new user, computer, and iPhone/iPad setups and printer support — including ongoing maintenance and or movement of monitors, docking stations, phones, and printers for office desk moves.
- Manage & support CISCO Call Manager (Add users, Phones, ext.).
- Help users with basic Wi-Fi and network connectivity issues.
- Assist with the M365 ecosystem, including OneDrive, SharePoint, and Teams.
- Assist with endpoint security, EDR, phishing alerts.
- Assist with troubleshooting conference room NV system.
- Must be able to document problem resolutions within trouble tickets and maintain written documentation.
- Coordinate activities with Manager, technical staff, users and vendors, which include service requests and trouble tickets.
- Provides written and verbal status of projects to all involved parties.
Qualifications
- 4 years of experience in a Help Desk role.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- Proven experience in a helpdesk or technical support role.
- Strong knowledge of Windows and Mac operating systems.
- Familiarity with network troubleshooting and basic networking concepts.
- Excellent problem-solving and communication skills.
- Customer-focused with a commitment to providing high-quality support.
- Strong people skills.
- Excellent Communication Skills.
- Excellent planning, organization, and time management skills.
- A self-starter.
- Experience with remote support tools and software.
- Knowledge of ITIL practices and principles.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP).
- Cisco, Azure, CompTIA, Apple, and or certifications.
- Powershell, VMware, Citrix.
Pay
Pay range is $25-30/hour.