Help Desk Representative - Mid with Security Clearance
NALLEY CONSULTING · Miami, FL · 1 mo ago
Information TechnologyFull-time
About the role
Join the Nalley Consulting team at Southcom HQ. Position: Help Desk Representative
Responsibilities
- Resolving Tier 1 and Tier 2 support tickets
- Aiding with enterprise device provisioning
- Maintaining IT asset tracking systems
- Providing technical support for cloud-based and on-premises environments
- Using IT troubleshooting methodologies, ticketing systems (e.g., JIRA, ServiceNow), and customer service best practices
- Handling incident resolution, remote desktop support, and end-user assistance
Requirements
- Demonstrated experience in IT support
- Experience with Microsoft Windows, macOS, and cloud-based IT support tools
- CompTIA A+, ITIL Foundation Certification, or Microsoft Certified: Modern Desktop Administrator Associate preferred
Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field, or three (3) years of equivalent experience in IT support
Skills
- IT troubleshooting methodologies
- Ticketing system usage (e.g., JIRA, ServiceNow)
- Customer service best practices
- Incident resolution
- Remote desktop support
- End-user assistance
Benefits
- Excellent medical, dental, and vision benefits
- PTO
- 11 paid federal holidays
- Tuition assistance
- Paid military-reserve leave
- Paid parental leave for birth or adoption
- 401k matching up to 5 percent of the base salary
- Flex time
- Company-paid short-term disability, long-term disability, and life insurance
Pay
Negotiable based on experience and qualifications
Schedule
Full-time, Monday through Friday