Help Desk Representative - Mid

About the role

Join the Nalley Consulting team at Southcom HQ. Position: Help Desk Representative. LCAT: Mid. Location: SOUTHCOM HQ, Doral, FL / Off-site. Office: U.S. SOUTHERN Command J2. Required clearance: No. Required education: Bachelor’s degree in Information Technology, Computer Science, or a related field, or three (3) years of equivalent experience in IT support.

Responsibilities

• Demonstrated experience in resolving Tier 1 and Tier 2 support tickets, assisting with enterprise device provisioning, and maintaining IT asset tracking systems.
• Experience with Microsoft Windows, macOS, and cloud-based IT support tools is required.
• Knowledge and capability to provide technical support for cloud-based and on-premises environments, ensuring timely and effective resolution of IT-related issues.
• Must be proficient in IT troubleshooting methodologies, ticketing system usage (e.g., JIRA, ServiceNow), and customer service best practices.
• Strong skills in incident resolution, remote desktop support, and end-user assistance are required.

Requirements

Required education: Bachelor’s degree in Information Technology, Computer Science, or a related field, or three (3) years of equivalent experience in IT support. Required experience: - Demonstrated experience in resolving Tier 1 and Tier 2 support tickets, assisting with enterprise device provisioning, and maintaining IT asset tracking systems. - Experience with Microsoft Windows, macOS, and cloud-based IT support tools is required. - Knowledge and capability to provide technical support for cloud-based and on-premises environments, ensuring timely and effective resolution of IT-related issues. - Must be proficient in IT troubleshooting methodologies, ticketing system usage (e.g., JIRA, ServiceNow), and customer service best practices. - Strong skills in incident resolution, remote desktop support, and end-user assistance are required.

Qualifications

• CompTIA A+
• ITIL Foundation Certification
• Microsoft Certified: Modern Desktop Administrator Associate

Benefits

Nalley Consulting fringe benefits include:

• Excellent medical, dental, and vision benefits
• PTO
• 11 paid federal holidays
• Tuition assistance
• Paid military-reserve leave
• Paid parental leave for birth or adoption
• 401k matching up to 5 percent of the base salary
• Flex time
• Company-paid short-term disability, long-term disability, and life insurance.