Help Desk Intern

About the role

The Help Desk Intern will learn how to deliver supreme customer service while supporting BHG’s Corporate and Field team members and treatment centers. The position provides exposure to computer disciplines including Service Desk, Desktop Software Support, Computer Operations, and others.

Responsibilities

• Support the IT team in maintaining hardware, software, and other systems
• Assist with troubleshooting issues and provide technical support
• Organize and maintain IT resources
• Lend IT support in areas such as cybersecurity, programming, analytics, and data center management
• Ensure compliance with all federal and state regulatory bodies, as well as accrediting agencies
• Comply with all federal, state, and local regulatory agency requirements
• Comply with all accrediting agencies
• Participate in community and public relations activities as assigned
• Attend and complete all required trainings as assigned by manager
• Continuous exploration of knowledge through related field

Requirements

• High school diploma or equivalent
• Currently enrolled in a degree program closely related to the field
• Basic understanding of computer hardware, software, and operating systems
• Self-starter with good time management and prioritization skills
• Excellent verbal and written communication skills, organization, presentation, and analytical skills
• Knowledge of IT systems, software, and procedures
• Problem-solving skills; ability to work independently or escalate if necessary
• Ability to handle multiple tasks on a day-to-day basis
• Strong organizational and management skills when dealing with company hardware

Ideal Candidate Traits

• High integrity
• Excellent verbal and written communication skills
• Sound judgment
• Efficient and self-motivated
• Ability to work independently and under pressure while handling multiple tasks simultaneously
• Ability to make decisions and use proper judgment with confidential and sensitive issues
• Ability to react quickly and make effective decisions
• Basic computer/word processing skills
• Basic knowledge and skill in the use of typical office equipment such as calculator, fax machine, copier, computer, telephone, and computer programs

Physical Requirements

• Speaking and hearing ability sufficient to communicate effectively by phone or in person at normal volumes
• Vision adequate to read correspondence, computer screen, forms, etc.
• Ability to sit for long periods of time, some bending, stooping, and stretching
• Variable workload, periodic high stress, and activity level
• Must be able to lift up to 50 pounds
• Keyboarding for long periods of time

Benefits

• Generous paid time off, holidays, and personal needs
• Flexible schedules with early in/early out hours, no nights, and no Sundays
• Role-based training and advancement opportunities
• Three benefits programs, including health, life, vision, and dental insurance
• Tuition reimbursement and competitive 401K match
• Competitive pay, quarterly bonuses, and incentives for certifications or licenses
• Exclusive discounts on various services and entertainment options
• Employee Assistance Program and self-care series