IT Help Desk Intern

About the role

Join Enterfusion as an IT Help Desk Intern and kickstart your career in IT. Gain hands-on experience in a dynamic environment while supporting our dedicated IT team. Dive into tech support, troubleshooting, and customer service in our exciting, collaborative workspace.

Responsibilities

• Assist the IT support team with daily help desk operations, including responding to tickets and resolving technical issues
• Shadow experienced technicians to learn best practices in troubleshooting hardware and software problems
• Participate in the onboarding process for new technologies, helping prepare equipment and configurations
• Document solutions and create knowledge base articles to streamline future support
• Take part in team meetings, contributing your ideas and gaining insights into project management
• Support special projects as assigned, allowing you to explore various areas within IT

Requirements

• Currently pursuing or recently completed a Bachelor's degree in Information Technology, Computer Science, or a related field
• Basic understanding of computer hardware, software applications, and networking
• Strong communication and interpersonal skills with a customer-first attitude
• A desire to contribute to a team, while also being able to work independently
• Familiarity with Microsoft Office Suite (Word, Excel, etc.) is a plus

A passion for technology and a willingness to learn are essential!

Benefits

• Real-world experience in a supportive and energetic atmosphere
• Opportunities to enhance your technical problem-solving skills
• A chance to engage with a talented team and network within the industry
• Flexible schedule accommodating your academic commitments

Pay

$18 per hour, non-exempt position, paid internship.

Schedule

30-40 hours per week, Monday - Friday, between the hours of 8AM and 6PM.

Location

This internship is based in our vibrant downtown Orlando office.