Help Desk Intern

About the role

AlixPartners is seeking a part‑time Service Desk Intern to join its Corporate Services Information Technology team in Dallas, TX. The intern will support approximately 3,000 employees in a 1st‑line support capacity, providing phone, email, and in‑person assistance on technical matters. This role reports to the IT Infrastructure Office Technology Senior Engineer and works approximately 20–24 hours per week with flexibility to accommodate university coursework. Relocation and benefits are not available for this position.

Responsibilities

• Monitor and provide remote technical support for incoming phone calls directed to the Service Desk.
• Identify, diagnose, and resolve problems for employees’ IT equipment.
• Document troubleshooting steps and resolution notes within the ServiceNow ticketing system.
• Provide one‑on‑one end‑user problem resolution over the phone or by email.
• Pre‑provision and build laptops, delivering a white‑glove level of service.
• Administer mobile technology tools such as Intune, Jamf, Lenovo Commercial Vantage, and others.
• Perform regular audits and ensure accuracy of all company IT assets (PCs, mobile phones, monitors, etc.) using designated asset‑management tools and established workflow.
• Identify and triage L1 technical issues, escalating L2 and L3 issues to the appropriate team or leader.
• Create and maintain documentation to assist in day‑to‑day Service Desk work (knowledge bases, etc.).
• Additional duties as identified.

Qualifications

• Currently enrolled in or recently completed an IT‑related program or certification within the past 12 months.
• Interest in Microsoft Office 365, Outlook, Teams, desktop and laptop PCs, Windows 10/11, macOS, relevant software, printers, and networking.
• Beginner‑level knowledge and experience working in a Microsoft environment that utilizes Windows 10/11 and Teams conference rooms.
• Strong interpersonal skills with a passion for delivering an exceptional end‑user experience.
• Dependable and reliable, with the ability to arrive on time for scheduled work shifts.
• Good planning and organizational skills, attention to detail, and professionalism.
• Comfortable leveraging firm‑approved AI tools to support day‑to‑day efficiencies and productivity.
• Openness to feedback and a commitment to continuous improvement.
• Ability to work under pressure in a fast‑paced environment.
• Willingness to learn, take direction, adapt, and work autonomously.
• Physical ability to lift 35 lb and carry up to 50 lb for equipment deliveries, storage organization, and inventory deployment.
• Excellent written and verbal communication skills in English, with the ability to interact with employees at all levels.
• Willingness and flexibility to work outside normal U.S. business hours and on unique projects/needs as they arise.
• Ability to work on‑site in an office environment and sit/stand at a computer screen for significant portions of the workday.
• Commitment to become familiar with, promote, and abide by AlixPartners’ Core Values and to foster an inclusive environment.
• Must be currently authorized to work in the United States; no visa or immigration sponsorship is available now or in the future.