Help Desk I

This is a Fully Remote Job About Our Client:The organization operates within the managed service provider (MSP) industry, supporting multiple clients by addressing technology support challenges. It focuses on delivering timely and effective troubleshooting and resolution of hardware, software, and network issues, ensuring client end users maintain operational continuity and satisfaction. About the Opportunity:The HELP DESK I TECHNICIAN role serves as the initial point of contact for client support inquiries. This position is responsible for promptly addressing and resolving basic technical problems, contributing to client satisfaction and efficient service delivery. The role supports broader organizational goals by maintaining system functionality and facilitating smooth user access within a dynamic, multi-client environment. Responsibilities:Respond promptly to help desk tickets and support requests via phone, email, and remote toolsTroubleshoot and resolve basic Windows OS, Microsoft Office 365, and endpoint device issuesAssist with password resets, account setups, and user access problems including Active Directory and MFAEscalate complex issues to higher-level support as requiredDocument and track incidents accurately in the ticketing systemSupport routine maintenance such as software updates, antivirus checks, and system monitoringMaintain clear communication and follow-up with users to ensure satisfactionParticipate in team meetings and technical training sessions Requirements:Foundational knowledge of computer hardware, software, and networkingFamiliarity with Microsoft 365, Windows 10/11, and Active DirectoryStrong problem-solving, communication, and customer service skillsMotivation to learn and grow within an MSP environmentAttention to security and detailAssociate degree or technical training in IT or related field preferred1–2 years of IT support or service desk experience preferredRelevant certifications such as CompTIA A+, Network+, or Microsoft Fundamentals preferred Pay Range and Compensation Package:Competitive base salary commensurate with experience Benefits & Perks:Health insuranceDental insuranceVision insurance401(k) with company match Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.