Help Desk I

Responsibilities

• Provide first-level technical support to end users via phone, email, and ticketing systems
• Troubleshoot hardware, software, printer, and basic network connectivity issues
• Set up and deploy desktops, laptops, mobile devices, and peripheral equipment
• Document support requests, resolutions, and troubleshooting steps within the ticketing system
• Escalate more complex technical issues to senior team members when necessary
• Perform user account administration, password resets, and access requests
• Deliver professional and responsive customer service to employees across the organization

Qualifications

• 3+ years of Help Desk, Desktop Support, Technical Support, or related IT experience
• Experience supporting Windows environments and Microsoft 365
• Familiarity with Active Directory, user account management, and basic networking concepts
• Strong troubleshooting, communication, and customer service skills
• Ability to manage multiple priorities in a fast-paced environment
• Associate's or Bachelor's degree in Information Technology is a plus
• CompTIA A+, Network+, or similar certifications are preferred

Pay

Details about pay are not specified in the posted job listing.

Schedule

Details about the schedule are not specified in the posted job listing.

Benefits

Details about benefits are not specified in the posted job listing.