Help Desk / Field Support Technician

Key Responsibilities

• Provision, deploy, configure, patch, and troubleshoot Microsoft Windows 10 and Windows 11 desktop workstations, laptops, and peripheral hardware.
• Install, update, and resolve interoperability issues for Microsoft 365 applications, secure web browsers, and core line-of-business software.
• Support, configure, and secure corporate Android, Apple iPhone, and iPad mobile endpoint devices.
• Utilize Splashtop remote access tools to securely administer, diagnose, and resolve technical issues for on-site and remote staff.
• Relocate, install, configure, and maintain network-connected computing assets, local printers, and peripheral equipment.

Qualifications & Experience

• 2-4 years of technical experience in an enterprise endpoint support or field technician role.
• Deep familiarity with Windows 10/11 environments, active directory endpoint structure, and basic mobile OS (iOS/Android) configuration.

Preferred Skills & Certifications

• CompTIA A+
• Micrsoft 365 Certified: Fundamentals
• Familiarity with basic server virtualization concepts (Hyper-V environments)
• Prior experience or exposure to housing management systems (such as Yardi) is a plus.

Important Notice

This role is part of a proposal for Woonsocket Housing Authority ("WHA"). Hiring is contingent upon the selection of the consultant. Selected candidates will be included in the proposal and must authorize the use of their resume for submission.