Help Desk / Customer Support
Onyx Government Services · Scott AFB, IL · 1 mo ago
On-siteCustomer ServiceFull-time
About the role
The Help Desk / Customer Support specialist handles user inquiries on TRDM during business hours (M–F 0800–1800 CT). Tracks requests, coordinates with AMC Distributed Enclave for infrastructure-related issues, and produces monthly metrics.
Key Responsibilities
- Respond to user inquiries during business hours (M–F 0800–1800 CT)
- Respond to after-hours inquiries within 4 hours of next business day start
- Track customer requests in Government-provided software
- Cook with AMC Distributed Enclave on infrastructure issues
- Maintain TRDM website contact information and feedback area
- Produce monthly customer support metrics
Requirements
- Active SECRET clearance
- US Citizen
- Associate's degree or equivalent experience
- 2+ years federal IT help desk or customer support
- DoD 8570 IA Awareness Training
Qualifications
- ITIL Foundation
- ServiceNow experience
- Prior USTRANSCOM, AMC, or DoD support experience