Help Desk Coordinator - Full-time with Benefits
Frederick Health · Frederick, MD · 1 wk ago
Information Technology$22.27–$31.28/hrFull-time
Responsibilities
- Oversight of the resolution of complex IT issues
- Identification of opportunities for process improvement
- Scheduling tasks and events
- Development and maintenance of training materials and resources
Requirements
Experience in IT support or related field required.
Qualifications
- Strong problem-solving and communication skills
- Ability to manage multiple priorities effectively
- Proficiency in Microsoft Office Suite
- Knowledge of IT infrastructure and troubleshooting
Skills
- Technical proficiency
- Customer service orientation
- Team leadership
Benefits
- Comprehensive health, dental, and vision insurance
- Life insurance and Short-Term Income Replacement
- Long-Term Disability coverage
- Paid time off
- 403B retirement plan with employer match
- Free financial planning sessions
- Education assistance program
- Employee Assistance Program
Pay
Pay is based on experience, skills, and education. Part-time positions may have shift differentials and/or overtime pay.
Schedule
Hours and schedule details are determined based on departmental needs and may vary.