Front Desk Coordinator - Full Time

About the role

At RestorixHealth, our mission is to restore health and improve the quality of life – and access to care – for patients with wounds. We are seeking a customer service-driven Front Desk Medical Coordinator for our state-of-the-art wound care facilities.

Responsibilities

• Schedule HBO Therapy or wound care visits, utilizing hospital software/systems as well as RXH’s EMR system
• Book appointments appropriately based on time, staffing, equipment and supplies
• Confirm all registration information with the patient and/or responsible party
• Verify specific insurance benefits and obtain preauthorization for wound care procedures
• Patient visit charge information to be provided by wound center personnel and provided to the respective billing/finance departments or entered directly into hospital charge entry systems in accordance with hospital policies and acceptable standards
• Perform daily patient schedule: charge entry reconciliations and account for all outstanding superbills
• Ensure patient satisfaction and provide professional patient and staff support

Qualifications

• High school diploma or equivalent
• Experience in front desk role in a hospital outpatient or medical practice setting preferred
• Intermediate Microsoft Office skills (Word, Excel, Outlook)
• Exceptional customer service skills, able to promote a positive environment
• Ability to maintain confidentiality, per HIPAA regulations

What We Offer

• Monday - Friday schedule, no weekends
• RestorixHealth provides a comprehensive and attractive benefits program which includes:
• Medical, Dental and Vision Insurance
• Health Savings Account (with employer match) and Flexible Spending Accounts (General Purpose, Limited Purpose and Dependent Care)
• Employer-paid Basic Life Insurance, AD&D and Short-Term Disability
• Voluntary Buy-Up Life Insurance (for self, spouse & children), Short-Term Disability and Long-Term Disability
• Voluntary Accident, Critical Illness and Hospital Indemnity Plans
• Employee Assistance Program
• Pet Care Discount Program
• Generous Paid Time Off and Paid Holidays
• 401(k) Retirement Plan (with employer match)
• Internal ongoing educational/training opportunities
• Competitive compensation
• Continuous coaching & mentorship

Pay

Competitive compensation

Schedule

Monday - Friday schedule, no weekends