Help Desk Associate

Fusion Worldwide is a top independent global electronic components distributor seeking a Help Desk Associate to join our IT team onsite at our Haverhill, MA facility. This role includes providing support to our Boston HQ in the Seaport and our Portsmouth, NH office, with growth potential for the right candidate.

About the role

• Opportunity to add value as an integral part of Fusion Worldwide’s global IT team.
• High visibility across the organization with hands-on training from experienced staff.

Responsibilities

• Install, diagnose, repair, maintain, and upgrade organizational hardware, equipment, and software to ensure optimal workstation performance.
• Troubleshoot problem areas via phone, email, chat, or in-person.
• Review and resolve help desk tickets by working with end users through chat, phone, and email.
• Troubleshoot computer systems, laptops, peripherals, printers, and common software.
• Provide onsite support for new employee equipment planning and setup, office moves, conference room setup, and ad-hoc technical needs.
• Work with vendors such as HP and Microsoft/TechData to resolve technical issues or upgrades to hardware and software.
• Perform network administration tasks, including creating new users, assigning rights, and resetting passwords in Active Directory.

Requirements

• Degree in an applicable field of study; Information Technology preferred.
• Strong verbal communication, ability to multi-task, and a customer service attitude.
• Team-player who is a problem-solver, adaptable, and enjoys helping others.
• At least two years of relevant experience.
• Experience troubleshooting hardware, software, and connectivity issues; familiarity with Windows machines.
• Ability to travel between office locations (Haverhill, MA; Boston, MA; Portsmouth, NH).

Benefits

• Medical, Dental, and Vision Insurance.
• 401K benefits with company match.
• Short- and Long-Term Disability.
• Employee Assistance Program (EAP).
• Emergency Travel & Identity Theft Protection.
• Life Insurance and AD&D.
• State-of-the-art, open-concept working environment.
• Stocked fridges and pantries with a variety of snack options.
• Collaborative and motivated team.
• Competitive salary.