Help Desk Analyst Interm

Responsibilities

• Provide coverage for all calls and emails from users to Information Technology Help Desk and customer technical support during designated hours.
• Troubleshoot intermediate level computer software, hardware and peripheral issues.
• Log, document, resolve or refer technical questions and problems.
• Cookordinate with other IT personnel to resolve problems requiring escalation to the next level support.
• Update end users on status of problem resolution.

Requirements

• 2 years minimum Help Desk experience required.
• Associate's Degree in Information Technology or a related field preferred.
• Combination of education and professional experience required.