Help Desk Analyst II - NISSC - COS

Location: Cheyenne Mountain Space Force Station, Colorado

Relocation assistance: None available at this time. This is an on-site position; remote/telework is not available. Active Top Secret clearance with SCI eligibility required.

About the role

The Help Desk Analyst II supports the North American Aerospace Defense Command (NORAD) on the Integrated Tactical Warning/Attack Assessment (ITW/AA) and Space Support Contract II (NISSC II). NISSC II provides operations, maintenance, and sustainment of current and legacy systems for surveillance and cataloging of man-made objects in space, mitigation of orbital conflicts, threat warnings and control from airborne, land-based, and space-based systems, classified communications, and software development and integration. The contract supports classified communications and processing for Command and Control (C2) capability and legacy space C2 systems at Cheyenne Mountain Space Force Station (CMSFS), Peterson Space Force Base, Offutt Air Force Base, Vandenberg Space Force Base, and numerous sensor and forward operator sites worldwide.

Responsibilities

• Facilitate the relationship between Government active duty/civilian customers and the contractor team.
• Use Remedy and similar management tools to complete and assign trouble tickets for network, PC, laptop, KVM, printer, and other IT issues.
• Initiate responses, tracking, updating, reviewing, and concluding actions in Remedy.
• Manually handle, review, and edit messages; turn on/off intercepts and equipment.
• Recall and service messages; monitor systems to maintain continuous system availability.
• Perform log analysis, error detection, fault correction, data line alternate routing, message intercept and retrieval.
• Perform startups, reboots, server swaps, and shutdown of systems.
• Report job status to MDC leaders.
• Support the customer’s annual exercises, planned monthly relocations, and unplanned real-world events.
• Perform other duties as required to support the 21CS mission.

Requirements

• Active Top Secret clearance with SCI eligibility.
• One year or more of direct experience.
• Two years or more of general work history.
• High School diploma or GED.
• Must complete training and receive MDC crew qualification within 60 days of hire.
• Experience handling and protecting highly classified information, data, and systems.
• Able to work flexible shifts, including days, nights, weekends, and holidays on a modified Panama schedule.
• Reliable all-weather transportation and ability to remain on-site for extended periods during emergencies and operations readiness exercises (drills).
• Up to 10% travel required.

Qualifications (Desired)

• Technical and communications skills to enable effective dialogue with internal and external customers at all levels.
• Experience with DoD cryptographic equipment and related material handling and use.
• Experience troubleshooting computer systems, networks, and operating systems, including Solaris, Unix, and/or Linux.
• Experience with Department of Defense messaging and messaging systems.
• Experience in a high-visibility, mission-focused environment where systems availability is closely monitored and prioritized.
• Compliance with DoD 8140 IAT II requirements (e.g., a current Security+ CE certificate).

Benefits

• Health, dental, and vision insurance.
• Paid time off and holidays.
• Retirement benefits (including 401(k) matching).
• Educational reimbursement.
• Parental leave.
• Employee stock purchase plan.
• Tax-saving options.
• Disability and life insurance.
• Pet insurance.

Note: Benefits may vary based on employment type, location, and applicable agreements.

Pay

$68,000 - $73,000 per year.

Schedule

• Shift work required to support 24×7 operations.
• Must be available to work any shift/designated hours, including nights, weekends, and holidays on a modified Panama schedule.
• Must be able to remain on-site for extended periods during emergencies and drills.