Help Desk Analyst II - NISSC - CMSFS

About the role

The Help Desk Analyst II supports North American Aerospace Defense Command (NORAD) on the Integrated Tactical Warning/Attack Assessment (ITW/AA) and Space Support Contract II (NISSC II). The candidate will:

• Facilitate the excellent relationship between Government active duty/civilian customers and our contractor team.
• Use Remedy and similar management tools to complete and assign trouble tickets for network, PC, laptop, KVM, printer, and other IT issues.
• Initiate responses, tracking, updating, reviewing, and concluding actions in Remedy.
• Task effort includes manually handling, reviewing and editing messages, turning on/off intercepts and equipment.
• Recall and service messages, as well as monitoring systems to maintain continuous system availability.
• Perform log analysis; error detection; fault correction; data line alternate routing; message intercept and retrieval.
• Perform startups, reboots, server swaps, and shutdown of the systems.
• Report on job status to MDC leaders.
• Support the customer's annual exercises, planned monthly relocations, and unplanned real-world events.
• Perform other duties as required to support the 21CS mission.

Responsibilities

Shift work is required to support 24×7 operations. It is important to be available to work any shift/designated hours required including nights, weekends, and holidays on a modified Panama schedule, and can remain on-site for extended periods during emergencies and drills.

This position will be filled and work onsite at Cheyenne Mountain Space Force Station, Colorado.

Requirements

Basic Requirements:

• Must have an active Top Secret Clearance with SCI eligibility
• 1 year or more of direct experience.
• 2 years or more of general work history.
• High School diploma or GED.
• Must be able to complete training and receive MDC crew qualification within 60 Days upon hire.
• Experience handling and protecting highly classified information, data, and systems.
• Able to work flexible shifts as required, including days, nights, weekends and holidays.
• Reliable all-weather transportation and ability to remain on site for extended periods during emergencies and operations readiness exercises (drills).

Qualifications

Desired Requirements:

• Technical and communications skills to enable effective dialogue between internal and external customers, at all levels.
• Experience with DoD cryptographic equipment and related material handling and use.
• Experience with troubleshooting computer systems, networks, and Operating systems, including Solaris, Unix, and/or Linux.
• Experience with Department of Defense messaging and messaging systems.
• Experience in a high-visibility, mission-focused environment where systems availability is closely monitored and prioritized.
• Compliance with DoD 8140 IAT II requirements (e.g., a current Security+ CE certificate).

Benefits

Our health and welfare benefits are designed to support you and your priorities. Offerings include:

• Health, dental, and vision insurance
• Paid time off and holidays
• Retail benefits (including 401(k) matching)
• Education reimbursement
• Parental leave
• Employee stock purchase plan
• Tax-saving options
• Disability and life insurance
• Pet insurance

Pay

$68,000-$73,000

Schedule

Shift work is required to support 24×7 operations. It is important to be available to work any shift/designated hours required including nights, weekends, and holidays on a modified Panama schedule, and can remain on-site for extended periods during emergencies and drills.

Qualifications

Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.