Help Desk Analyst

We are looking for a Help Desk Analyst to support day-to-day technology needs for a university environment in San Diego, California. This is a long-term contract position ideal for someone who enjoys delivering responsive desktop support, preparing equipment for new team members, and maintaining both Mac and PC laptops.

Responsibilities

• Provide front-line technical support for university staff and users, resolving desktop and laptop issues in a timely manner.
• Prepare, configure, and deploy Mac and Windows computers for new hires and existing team members.
• Support employee onboarding by setting up devices, accounts, and essential productivity tools before start dates.
• Troubleshoot and maintain applications such as Microsoft Office, Google Workspace, and Adobe software, including tools used for audio and video editing.
• Manage user accounts, permissions, and related access tasks within Active Directory.
• Handle a steady volume of service requests each day, documenting work and updating ticket status through the help desk platform.
• Deliver desk-side assistance for hardware, software, and basic connectivity issues across the campus environment.
• Assist with device lifecycle activities such as reimaging, replacements, updates, and general workstation maintenance.

Requirements

• Experience providing hands-on help desk or desktop support in a detail-oriented environment.
• Working knowledge of both Windows and macOS laptop setup, configuration, and troubleshooting.
• Familiarity with Active Directory for user account and access support.
• Ability to deploy computers and prepare systems for new user onboarding.
• Practical experience supporting Microsoft Office and Google Workspace applications.
• Exposure to Adobe applications, particularly software used for video or audio editing, is preferred.
• Strong organizational skills with the ability to manage multiple support tickets each day.
• Clear communication skills and a customer-focused approach to technical support.

Benefits

• Medical, vision, dental, and life and disability insurance.
• Eligibility to enroll in the company 401(k) plan.
• Access to free online training.