Help Desk Analyst

Parker Hannifin · Airway Heights, WA · Today

On-siteInformation Technology$20.94–$34.89/hrFull-time

Position Summary

At Parker Aerospace, we develop technologies and innovative solutions that enable reliable, efficient, and increasingly sustainable flight for the lifecycle of the aircraft, including aftermarket support. Our passionate people with deep engineering expertise, together with our breadth of differentiated technologies, ensure that we make the extraordinary happen and continue to shape the future of aviation in partnership with our customers.

Pursuing a career at Parker presents unlimited opportunities for both professional and personal development. Working with some of the most brilliant minds in the industry, your contributions will be pivotal in developing innovative technologies and products, significantly contributing to Parker’s goal of addressing the world’s most pressing engineering challenges. At Parker, our team members belong, matter and make a difference.

Follows Procedures

Install and maintain desktop hardware and software.
Use clone images to install new desktop PCs.
Perform basic troubleshooting and diagnostics.
Execute corrective actions as prescribed by other technicians or per standard recovery procedures.
Respond to help desk tickets assigned.
Record activity in help desk system.
Perform basic equipment preventive maintenance.

Troubleshooting and Diagnostic / Repair Skills

Competent usage of Windows-based PCs and peripherals (printers, scanners, cameras).
Proficiency in troubleshooting and repairing PCs and peripheral equipment.

Qualifications

High School Diploma required.
Strong customer service skills.
Basic knowledge of Windows/Microsoft 365.
Networking fundamentals.
Ticketing systems.
Clear communication skills.

Benefits

Competitive Compensation: Pay range from $20.94/hr to $34.89/hr.
Annual Incentive Program.
Benefit & Retirement Plans: Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost.
401(k) Plan with company matching contributions at 100% of the first 5% of pay.
Defined-contribution retirement plan with annual contribution equal to 3% of pay.
Career development and tuition reimbursement.
Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates.
Paid Time Off and Company-Paid Holidays.

Equal Employment Opportunity

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations. ("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")