Help Desk Analyst

Responsibilities

• Provide technical support and troubleshooting assistance to end-users
• Initiate and resolves service request/problem incidents
• Install, configure, and maintain computer hardware and software
• Aid with the setup and maintenance of user accounts and permissions
• Work with system administrators and developers to ensure services/incidents are completed
• Document all support activities and resolutions in the ticketing system
• Follow standard operating procedures for incident management and escalation
• Provide an outstanding customer service experience in a variety of circumstances across all organizational levels

Requirements

• Proven experience as a Help Desk Analyst or Customer Service Support
• Strong knowledge of Windows operating systems and desktop support
• Excellent problem-solving skills and attention to detail
• Active Directory experience preferred
• DoD 8570 - IAT Level II (GSEC, Security+ CE, SSCP, or CCNA-Security)
• Inteirm Secret clearance is required to start, must be eligible to obtain a Top Secret with SCI-level adjudication; TS/SCI preferred

Qualifications

GCA is a Small Disadvantaged Veteran Owned company supporting several government contracts.

Skills

Competitive Compensation

Paid Time off including 10 federal holidays and 15 additional days

Bereavement Leave

Parental Leave

Company Paid STD and LTD

Life and AD&D Insurance

Medical, Prescription, Dental, and Vision Coverage

401k Savings and company match

Employee referral program

Benefits

Join our team as a Help Desk Analyst and help us ensure smooth operations for our end-users. We offer competitive compensation, professional development opportunities, and a supportive work environment.

Pay

Competitive Compensation

Schedule

Not specified