Help Desk Analyst

About the role

GrayRobinson, a full-service law and government consulting firm with 16 offices in Florida and Washington, D.C., has an immediate opening in one of our Orlando offices for an experienced Help Desk Analyst.

Responsibilities

• Assist users with software-related questions and troubleshoot basic PC hardware/network issues.
• Assist with IT projects, evaluating and implementing new software.
• Respond to users regarding a variety of complex questions in a professional, efficient, and timely manner.
• Format and troubleshoot Word, Excel, PowerPoint, and Outlook.

Requirements

• 5+ years of experience troubleshooting software and hardware issues.
• Detailed working knowledge of legal-specific software and processes, including but not limited to Windows 11, Microsoft 365, iManage, VPN, and Citrix.
• Effective communication skills.
• Law firm experience is a plus.

Benefits

We provide a professional work environment and a competitive employment package, including comprehensive benefits.