Help Desk Analyst

Location: Houston, Texas | Type: Direct Hire

About the role

The Help Desk Analyst provides technical support to end users, troubleshooting hardware, software, network, and application issues. The ideal candidate will have 3- 6 years of help desk or desktop support experience, strong problem-solving skills, and a customer-focused approach, with a professional services firm. MUST have great customer service skills and have the ability to support people all levels of the organization.

Responsibilities

• Provide Tier 1 and Tier 2 technical support by phone, email, chat, and in person.
• Troubleshoot Windows, Microsoft 365, hardware, software, printers, and connectivity issues.
• Manage user accounts, password resets, and access requests.
• Install and configure computers, software, peripherals, and mobile devices.
• Document and manage support requests through the IT ticketing system.
• Assist with employee onboarding and offboarding.
• Escalate complex issues to the appropriate IT teams.
• Maintain IT equipment and inventory documentation.
• Provide excellent customer service while resolving issues in a timely manner.

Requirements

• Prefer 3-6 years of Help Desk, Service Desk, or Desktop Support experience.
• A strong understanding of Networking and Systems essential.
• Strong knowledge of Windows and Microsoft 365.
• Experience with Active Directory and basic networking concepts.
• Familiarity with IT ticketing systems.
• Strong troubleshooting, communication, and customer service skills.
• The ideal candidate will be clean cut; presentable and outgoing.
• Ability to manage multiple priorities in a fast-paced environment.
• A+ and Network+ CompTIA A+ and Network+, Microsoft, or ITIL certifications are a plus.

Benefits

• Paid parking.

Pay

Salary: $55,000 - $65,000 per year.

Schedule

5 day a week role, Monday through Friday, working in the downtown Houston area.