Helly Hansen - FT Retail Floor Supervisor
Position Summary
The Retail Floor Supervisor is a key leadership role responsible for opening and closing the store, supporting sales performance, delivering exceptional customer experience, and coordinating day-to-day store execution. The Retail Floor Supervisor supports the Store Manager by managing the sales floor, coaching team members on customer engagement, loyalty, operations, and ensuring store standards, processes, and policies are executed consistently.
Responsibilities
Ensure excellence in customer service in the store by upholding high retail standards to ensure an in-store experience that aligns with company standards.
Initiates conversations with all customers, building a relationship to learn interests and identify products to suggest.
Aids customers in the fitting room and recommends products that are aligned with customer needs and preferences through suggestive selling and encourages the customer to make a purchase.
Builds brand loyalty by promoting the rewards program and leads the team to achieve goals.
Proactively learns about new products and trends to better engage customers.
Consistently achieves personal sales targets and contributes to overall store performance.
Provides information and advice on product performance, features, and specifications.
Ensures the visual merchandising standards are met and the sales floor is clean, organized, and well-stocked.
Assists in leading daily store operations, including opening and closing, maintaining point-of-sale integrity, freight processing, loss prevention and safety initiatives.
Merchandises designated areas of the store following brand guidelines, adapting as needed to support sales and visual impact.
Consistently ensures adherence to all company policies, procedures, and operational guidelines.
React quickly to all customer and/or employee injuries and reports them immediately to the Store Manager and Human Resources.
Participates in Loss Prevention Audits, reviews results, and executes a plan to meet district and company shrink goals.
Leadership
Acts as Manager on Duty on a rotating basis.
Assigns tasks as needed to team members to support achievement of daily goals.
Provides in-the-moment advice to Sales Associates and Sales Leads, updating the Store Manager regularly on performance.
Assists onboarding and training new team members in sales behaviors, customer service expectations, loss prevention initiatives, and store procedures.
Addresses customer concerns professionally and in accordance with company guidelines.
Executes the plan for management of labor and payroll expenses to maximize sales and productivity under the direction of the Store Manager/Assistant Store Manager.
Job Requirements
Must be 18 years of age or older.
Retail or customer-facing experience preferred but not required.
Open availability, including evenings, weekends, and holidays.
Ability to communicate clearly and respectfully with customers and team members.
Operate office equipment and technology (i.e., cash register, computers, phones, scanners, etc.).
Stand and move throughout the store during scheduled shifts.
Walking and moving to assist customers, retrieve merchandise and recover the store.
Lifting and carrying, ability to maneuver and/or lift 25 lbs. regularly, and up to 50 lbs. occasionally.
Ability to push/pull full racks of merchandise for restocking the store.
Ability to reach, stretch, bend, stoop, and crouch to retrieve items from shelves, restock, and maintain store cleanliness.
Manual labor is required occasionally to assemble displays and/or rearrange the store layout.
Vision to accurately read labels, assist customers, and tasks that require attention to detail.
Ability to use fine manipulation, and grasp with hands to sort and organize clothing, ex. place on hangers, folding, organize in color/size order.
Pay and Benefits
Pay Range for this position is: $21-$25.75
Competitive health, dental, and vision insurance.
Optional short- and long-term disability insurance.
401(k) with company match.
Employee assistance program.
Employee discounts.
Flexible schedule.
Holiday Pay.
Paid Time Off including vacation and sick time.
Bonuses based on achieving store and personal targets.
Why Kontoor Brands?
At Kontoor, we offer a comprehensive benefit package to fit your lifestyle. Our benefits are crafted with the same care as our products. When our employees are healthy, secure, and well, they bring their best selves to work. Kontoor Brands supports you with a competitive benefits program that provides choice and flexibility to meet your and your family’s needs – now and in the future. We offer resources to support your physical, emotional, social, and financial wellbeing, plus benefits like discounts on our apparel. Kontoor Brands also provides four weeks of Paid Parental Leave to eligible employees who are new parents, Flexible Fridays, and Tuition Reimbursement. We are proud to offer a workplace culture centered on equitable opportunities and a sense of belonging for all team members. Here we have a global workforce of high-performing teams that both unlocks our individual uniqueness and harnesses our collaborative talents.