Helicopter Operations Manager

What You Will Do

• Lead and develop the scheduling and operations team, providing coaching, performance management, and workflow oversight
• Serve as the primary escalation point for complex scheduling issues, operational conflicts, and customer concerns
• Oversee trip scheduling, crew assignments, and duty-time compliance while ensuring efficiency and regulatory adherence
• Manage international flight operations, including flights to and from the Bahamas, ensuring compliance with customs, immigration, APIS, and destination-specific requirements
• Coverage of trip requests, crew briefings, and delivery of all required flight documentation
• Ensure accurate flight following, schedule management, and alignment between scheduling systems and operational boards
• Produce operational reports, analyze data for trends, and recommend improvements to enhance efficiency and service quality
• Support budgeting, cost-saving initiatives, and departmental KPI development
• Oversee vendor relationships and guide process improvements, system transitions, and change-management initiatives
• Represent the department in cross-functional meetings and foster a collaborative, high-performance team culture
• Participate in overnight on-call rotation to support 24/7 operational needs
• Oversee department staff scheduling and assist in the approval of time-off requests
• Provide leadership, coaching, and performance feedback to scheduling and operations staff
• Maintain departmental workload and reassign tasks as needed to maintain smooth operations
• Foster a positive, collaborative team culture focused on accountability and continuous improvement

What You Will Receive From Us

• Competitive salary
• Paid time off
• 401K
• Health/dental/vision/FSA
• Long-term and short-term disability insurance
• Life and AD&D insurance
• Tuition reimbursement
• A tremendous amount of responsibility and autonomy
• Dedicated co-workers
• The satisfaction of knowing you are part of delivering a premium luxury service

Qualifications:

• College degree preferred plus 1-3+ years of experience preferred
• Flexibility to work on an as needed basis
• A general knowledge of weather trends
• Able to lead a group of dispatchers and facilitate quick and concise communications at all levels
• Able to adapt to change on a continual basis
• Ability to work in a fast-paced, demanding environment and demonstrate the ability to handle and prioritize multiple tasks effectively
• Proficiency in Flight Scheduling software, as well as Microsoft Office Applications

About the Role:

Join our Flight Coordination Team and provide luxury helicopter services. Serve as a central point of contact for the Helicopter Flight Operations, interacting with the department manager, executives, employees, and customers while providing the highest degree of customer service, confidentiality, and attention to detail.

Benefits:

• Flexible schedule
• Comprehensive benefits package
• Opportunity for growth and development

Pay:

Competitive salary based on experience and qualifications

Schedule:

As needed, with potential for overnight on-call rotations

Skills:

• Flight Scheduling software proficiency
• Microsoft Office Applications proficiency
• Strong organizational and time management skills
• Excellent communication and interpersonal skills
• Ability to manage multiple priorities and deadlines

Equal Opportunity Employer:

We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We celebrate and welcome diversity in all its forms, and we are proud to be an equal opportunity employer.