Helicopter Maintenance Analyst

About the Company

At CAMP Systems, we are the trusted leader in aircraft compliance and health management, proudly serving the global business aviation industry. With over 20,000 aircraft and 33,000 engines supported on our cutting-edge platforms, and partnerships with more than 1,300 maintenance facilities and parts suppliers worldwide, we’re shaping the future of aviation technology. Since our founding in 1968, we’ve grown to a dynamic team of 1,600+ employees across 14 locations globally—all united by a passion for innovation and excellence.

Mission & Vision

We connect the aviation industry through smart technology to make flight safer and more efficient, driving the future of aviation with intelligence and exceptional customer experiences.

Values & Excellence Mindset

We are customer obsessed, trust-driven, owners of our work, stronger together, constantly curious, and boldly innovative.

About the Role

We’re looking for a detail-oriented Helicopter Maintenance Analyst with a passion for amazing customer service to join our growing Helicopter Team. Reporting into the Helicopter Lead and working across Operations and Customer Service, you’ll be responsible for executing CAMP key processes end-to-end as well as dealing with prospective and existing customers by phone and email.

Responsibilities

• Perform CAMP and customer-supplied (non-CAMP) MIP implementation, audit, and optimization activities within CAMP’s maintenance tracking application based on thorough understanding and evaluation of OEM manuals (IPC, AMM, MPD, WDM, CMM, TSM, SRM, FIM, etc.), regulatory requirements (FAA, EASA, BCAA, etc.), and helicopter configuration.
• Utilize MSG analysis to correctly determine applicability and effectiveness of tasks, programs, intervals, and packaging.
• Evaluate and implement Airworthiness Directives (ADs), Service Bulletins (SBs), Service Letters (SLs), and other notifications of in-service issues.
• Support aircraft airworthiness and maintenance visit planning activities and analysis of technical resources (ICA, MRBR, STC, AWL, LLP, etc.).
• Utilize and develop standards, processes, procedures, and documentation to support quality and service goals.
• Coordinate with internal team members to ensure customer service levels are met and customer issues are addressed.
• Monitor overall customer support performance and satisfaction; propose and implement action plans with relevant stakeholders to improve and/or sustain service levels.
• Serve as support for various projects, training efforts, and/or analyst activities that will drive efficiencies, operational scale, and technology/process enhancements.
• Perform additional analyst-level duties in support of operations workload requirements.
• Handle additional operational requirements as needed.

Requirements

• 2+ years of experience in a relevant technical field, industry, or business, with knowledge of aviation maintenance or manufacturing.
• Demonstrated experience inspecting, maintaining, repairing, or supporting helicopter airframes, engines, systems, and/or components.
• Experience with helicopter operators, military aviation units, MROs, OEMs, or maintenance tracking processes, including work with manufacturers such as Bell, Sikorsky, Airbus Helicopters, Leonardo, Robinson, Safran, Pratt & Whitney, or GE Aerospace.
• Familiarity with US and European regulations: FAR 43, 91, 125, 135, and 145; and EASA CR (EU) No 1321/2014, Part M, OTARs. Ability and willingness to learn and apply other national airworthiness regulations is a plus.
• Ability to interpret and understand technical documents, such as AMM, MPD, IPC, Engineering Diagrams, ADs, and SBs.
• Ability to manage complex projects, handle multiple tasks simultaneously, and adjust priorities to meet deadlines.
• Organized, detail-oriented, structured thinking, and execution.
• High level of independent judgment and proactivity.
• Self-motivation, entrepreneurialism, high energy, and ability to function in a high-demand, performance-driven environment.
• Strong communication skills to convey information clearly, logically, and consistently to all audiences.
• Ability to reconcile multiple variables in decision-making, identify problems, perform root cause analysis, investigate information, perform impact analysis, and formulate and execute solutions.

Qualifications

• BS or equivalent; A&P license or equivalent.

Why Work at CAMP?

Join a culture where your ideas matter, your impact is real, and your growth is supported. Be part of a team reimagining the future of aviation.