Heavy Rental Field Service Technician

About the role

Rental Field Service Technicians are responsible for preventive maintenance, diagnostics, repair, and service of Cat Rentals rental equipment and other allied equipment. This is a skilled field service mechanic position working largely independently and out of a company-provided field service truck, performing at a variety of customer locations and service shops. This individual will report to the Rental Store Manager or Service Manager and serve customers of the Rental Store.

Responsibilities

• Read and interpret technical instructions, safety manuals, service manuals, company policies and procedures.
• Maintain proper fluid levels in equipment.
• Notify customers of status, availability, or urgent concerns promptly.
• Operate equipment after service to determine there are no leaks or need for additional service repairs.
• Research and order parts for customer or company equipment.
• Test after repairs to determine that the problem has been corrected.
• Able to travel in an assigned region, and work overtime, weekends, and/or holidays, sometimes with short notice.
• Overnight travel may occasionally be required (averaging up to 25%).
• Possess and maintain a current, valid state driver’s license with a current DOT medical card as required for operating service trucks and for towing.
• Maintain a basic set of industrial tools, including but not limited to industrial hand tools, air tools, torque wrenches, and multimeters.
• Able to work flexible schedules, including nights, weekends and on-call hours as required, and must be able to work independently in remote locations.
• May work in an environment where hazards are present. Requires frequent hand use for typing, operating the phone, handling materials, and other job-related tasks.

Requirements

• Field Service Technician training and/or equipment service and maintenance training through accredited technical schools, equipment dealerships or manufacturer training preferred.
• High school diploma required.
• Five (5) or more years’ experience with equipment diagnostics and advanced troubleshooting on construction equipment.
• Candidates with limited equipment experience, but with strong engine experience will be considered.

Qualifications

• Demonstrate professionalism, integrity, adaptability, and a strong customer service focus.
• Show a sense of urgency and self-initiative, and the personal drive to be successful.
• Excellent communication skills.

Skills

• Proficiency in reading and interpreting technical manuals and service instructions.
• Ability to troubleshoot and diagnose equipment issues.
• Basic mechanical aptitude and knowledge of industrial tools.
• Strong organizational and time management skills.
• Ability to work independently and manage multiple tasks.

Benefits

The benefits package includes various medical plan options, vision and dental insurance, short-term and long-term disability insurance, basic life insurance, a 401(k) matching program, profit sharing, and an annual stipend for work boots. Additional benefits include tuition reimbursement, tool purchase assistance, an incentive bonus program, and financial wellness programs. The company also offers competitive pay and exposure to world-class CAT training and development.

Pay

Compensation for this position will be commensurate with candidate experience and background.

Schedule

Flexible scheduling is required, including nights, weekends, and on-call hours as needed.

Additional Information

Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled.