Heavy Equipment Field Service Technician

About the Role

The Heavy Equipment Field Service Technician provides high-quality repair service on equipment to respond to customer needs in a positive, caring, and timely manner, ensuring maximum value for work performed.

Responsibilities

• Remove and install parts, disassemble and assemble components, and test and adjust assemblies with minimal supervision.
• Use hand tools, air tools, precision measuring tools, instruments, and laptops.
• Understand basic manuals, schematics, parts books, and installation instructions.
• Maintain basic working knowledge of engine and compressor systems.
• Troubleshoot systems for errors.
• Master hand tools, air tools, precision measuring tools, instruments, laptops, diagnostic software, cranes, and rigging equipment.
• Complete assigned jobs and tasks to meet flat-rate times and re-do metric.
• Work safely and follow all Riggs safety policies and procedures.
• Complete related paperwork and access databases (work order, parts order, JSA, DBS, SIMS, SIS web, BMTS) accurately and timely.
• Follow contamination control and HAZMAT rules and regulations.
• Other duties as assigned.

Requirements

• High school diploma or GED; or one to three years of related experience and/or training; or equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to perform basic arithmetic (addition, subtraction, multiplication, division) in all units of measure, including whole numbers, fractions, and decimals.
• Ability to compute rate, ratio, percentages, area, circumference, and volume.
• Ability to apply common-sense understanding to carry out instructions in written, oral, or diagram form.
• Ability to deal with problems involving concrete variables in standardized situations.
• Knowledge of database software, internet software, and order processing systems.
• Clean driving record for field assignment.
• Must be at least 21 to operate a field vehicle.
• May be required to complete DOT physical.
• May require MSHA certification.
• Flexibility to work various schedules.

Physical Demands

• Regularly required to stand, walk, use hands to finger/handle/feel, reach with hands and arms, stoop, kneel, crouch, or crawl, and talk or hear.
• Frequently required to climb or balance.
• Occasionally required to sit or smell.
• Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

• Regularly exposed to moving mechanical parts and toxic or caustic chemicals.
• Frequently exposed to wet/humid conditions, high/precarious places, fumes or airborne particles, outside weather conditions, extreme cold, and extreme heat.
• Occasionally exposed to risk of electrical shock and vibration.
• Noise level in the work environment is usually moderate.

Required travel up to 95%. This is a remote work position and is considered safety-sensitive.