Heavy Duty Truck Field Service Technician

About the role

Yancey Bros. Co., established in 1914, serves as the authorized Caterpillar equipment dealer for Georgia, focusing on providing top-quality sales, parts, and service to meet the evolving needs of its customers.

Primary Responsibilities

• Works in a neat and orderly manner, maintaining a safe work environment and focusing on completing tasks safely.
• Proficiently and accurately performs maintenance, diagnoses, and repairs.
• Applies specific failure analysis techniques and procedures to determine root causes of failures and communicates this information to customers and office personnel.
• Cares for and maintains customer machines/equipment to the highest standards and ensures co-workers do the same.
• Writes full reports on findings from field service events with clear, concise information.
• Communicates effectively and professionally with customers regarding the status of their maintenance and/or repairs.
• Willing to work overtime as required and available for after-hours calls.

Additional Responsibilities

• Participates in required safety programs and works in a safe manner.
• Performs additional duties as assigned by manager.

Qualifications/Skills

• Prior experience diagnosing and repairing school buses and Cummins engines.
• Knowledge of tools applicable to the position.
• A strong sense of urgency and desire to provide superior customer service.
• The ability to take direction and work in a team environment.
• Basic knowledge of Microsoft Office Software.
• A good driving record.
• A strong proactive attitude to problem-solving.
• A high level of responsiveness and attention to detail.
• Excellent written and oral communication skills.

Education/Experience

• High School Diploma or equivalent.

Preferred Qualifications/Skills

• Technical degree or certification.
• CDL license (not required).

Values

• Safety: Prioritizing the health and safety of team members and customers.
• Integrity: Demonstrating ethical behavior and trustworthiness.
• Teamwork: Working collaboratively across the organization for customer benefit.
• Excellence: Striving to be the best and continuously improving customer experiences.
• Sense of Urgency: Responding quickly to customer needs and holding oneself accountable for results.

What We Offer

• Full benefits package including competitive compensation, technician tool allowances, medical, vision, and dental coverage, wellness programs, paid time off, and more.
• Individual bonus opportunities.
• 401(k) plan with strong company match.
• Employee profit sharing.
• Financial wellness coaching.
• Employee wellness programs.
• Medical, vision, dental insurance.
• Prescription drug coverage.
• Flexible spending accounts.
• Short and long-term disability insurance.
• Group life insurance.
• Tuition reimbursement.
• Ongoing training and advancement opportunities.