Heavy Duty Specialist

Responsibilities

Take calls, e-mails, and voice mails from stores and field teams. Assist stores in Heavy Duty Parts sales by providing product identification and technical support. Do the necessary research to provide availability options of parts, specifications of parts needed, interchange competitor’s numbers and suggest related items. Communicate with manufacturers as necessary and get their technical assistance and customer service teams to help research any issues or solve problems for the store teams. At each opportunity of assistance, use it as a teaching moment to help the store team get more self-sufficient. Maintain accurate records and tracking of call logs. Maintain consistency within department and with the overall corporate guidelines.

Requirements

• Self-motivated; ability to take initiative
• Knowledge of Heavy Duty Parts and Systems
• Good written and verbal skills and ability to effectively communicate with Store Operations management
• Ability to meet deadlines and work well under pressure
• Demonstrated ability to work well with other departments, peers and business partners
• Excellent problem-solving skills, with a demonstrated ability to identify Heavy Duty Parts problems, recommend optimum solutions
• Demonstrated organizational and follow-up skills
• Understanding of Heavy Duty terms and knowledge of Heavy Duty vehicle equipment
• Ability to work a flexible schedule

Qualifications

A high school diploma or General Education Degree (GED); and Minimum of 5 years related experience and/or training; or Equivalent combination of education and experience.

Work Environment

The noise level in the work environment is usually moderate. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

Pay

The good faith estimate for this role is between 17.15 USD and 21.00 USD per hour for a new team member. The rate offered depends on a number of factors, including geographic location, experience in retail, automotive knowledge, education, leadership roles, and other skillsets ideal for this position and shift differential (if applicable).

Benefits

Advance Auto Parts offers a comprehensive health and wellness benefits program to improve the way of life for our Team Members and those who mean the most to them: their families. Find out more by visiting: https://jobs.advanceautoparts.com/us/en/benefits